Wednesday, October 24, 2018

Pre-Conference Workshop on SIAM: 10/02, ΟΤΕΑcademy (17.00 - 19.30)
Room Σ220
ITSM Conference: 11/02,
Maroussi Plaza

Speakers' presentations from 8th South East Europe ITSM conference

"We Don't Do People"

Stuart Rance

Download the presentation locked (Zip 691 KB)

"Modernizing Service Management Using Cloud Capabilities"

Constantinos Sofianos, Sr Technical Account Manager, Microsoft Hellas

Download the presentation locked (Zip 5214 KB)

"Service Management tools: Tools to monitor services and to manage IT employees effectiveness"

Giorgos Dimitriadis, IT&T Director, Athens International Airport

Download the presentation locked (Zip 2468 KB)

"Redesigning IT; based on business needs or ITSM tools?"

Dimitris Stasinopoulos, Senior Consultant, PRIORITY SA

Download the presentation locked (Zip 18787 KB)

"Lost in Translation: The importance of relationship management and communication in SIAM"

Andrea Kis, Senior Consultant, Information Services Group

Download the presentation locked (Zip 5786 KB)

"Service Management at the Service of Business Culture"

Krikor Maroukian, Chairman, itSMF Hellas

Download the presentation locked (Zip 3864 KB)

"Introducing DevOps where ITIL rules"

Catalin Niculae, CEO, AREUS Development

Download the presentation locked (Zip 5583 KB)

"IT4IT - Managing the Business of IT"

George Papoulias, Vice President, itSMF Hellas

Download the presentation locked (Zip 9592 KB)

The presentations are available in Acrobat Reader (pdf) format and Power Point (ppt). The Power Point Presentations (ppt) are available only for reading. Select "Read only" when prompted. To open the ZIP files you will need the Win Zip programme (http://www.winzip.com/).

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