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Pre-Conference Workshop on SIAM: 10/02, ΟΤΕΑcademy (17.00 - 19.30)
Room Σ220
ITSM Conference: 11/02,
Maroussi Plaza


Thursday, February 02, 2017

09.00 - 09.30

Registration - Coffee

09.30 - 09.45


Νicholas Kondakis, Business Unit Head, Boussias Communications

Krikor Maroukian, Chairman, itSMF Hellas

SESSION #1: Current best practices and ITSM methodologies. How are they achieved
09.45 - 10.40
Keynote Speaker

"We Don't Do People"

Stuart Rance

10.40 - 11.00

"Modernizing Service Management Using Cloud Capabilities"

Constantinos Sofianos, Sr Technical Account Manager, Microsoft Hellas

11.00 - 11.20

"Service Management tools: Tools to monitor services and to manage IT employees effectiveness"

Giorgos Dimitriadis, IT&T Director, Athens International Airport

11.20 - 11.40

"Redesigning IT; based on business needs or ITSM tools?"

Dimitris Stasinopoulos, Senior Consultant, PRIORITY SA

11.40 - 12.00
A Cententia Case Study

"Flexible and Modern Service Management for Teams & Clients"

Paris Bayias, Organizational Development Manager, Athens Exchange Group

12.00 - 12.30

Break - Coffee

SESSION #2: ITSM's new horizon: Future steps for mid- and long-term strategies
12.30 - 13.10
Keynote Speaker

"Lost in Translation: The importance of relationship management and communication in SIAM"

Andrea Kis, Senior Consultant, Information Services Group

13.10 - 13.30

"Service Management at the Service of Business Culture"

Krikor Maroukian, Chairman, itSMF Hellas

On stage with Krikor: Constantinos Tsoukalas, Weightlifting Champion and Personal Trainer

13.30 - 13.50

"Leveraging on the alignment of standards to create an integrated ITSM System"

Robert Goglis, Deputy Director Project Management, Alpha Bank

SESSION #3: Combining ITSM with other best practices standards
13.50 - 14.30
Keynote Speaker

"Introducing DevOps where ITIL rules"

Catalin Niculae, CEO, AREUS Development

14.30 - 14.50

"IT4IT - Managing the Business of IT"

George Papoulias, Vice President, itSMF Hellas

14.50 - 15.40
Panel Discussion

"The Value of ITSM in Business"

Robert Goglis, Deputy Director Project Management, Alpha Bank

Nikos Liberopoulos, Head of Group IT Governance & Planning, Eurobank

Christos Fousteris, Director of the Quality Assurance & Global Customer Support department, INTRALOT

The international speakers and the audience.

Moderated by Tasos Alefantos, International Representative, itSMF Hellas

15.40 - 15.50

Conclusions - End of conference day

15.50 - 16.30

Lunch and Networking


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